Shipping policy

At ELANE, we believe that receiving your order should feel just as thoughtful as choosing it. Every order is carefully prepared to ensure it reaches you safely and in excellent condition.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During new product launches, promotional events, or festive seasons, processing times may be slightly longer.

Shipping Timeline

Estimated delivery times within India:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Free Standard Shipping on eligible orders (if applicable).
  • Shipping charges, if any, will be displayed during checkout before payment.

Cash on Delivery (COD)

Cash on Delivery is available for eligible pin codes across India.

ELANE reserves the right to limit or disable COD for certain locations or high-risk orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email and/or SMS/WhatsApp (where applicable) containing your tracking details.

You can use the tracking link to monitor your shipment in real time.

Delivery Attempts

Our delivery partners generally make 2–3 delivery attempts.

If delivery cannot be completed after multiple attempts, the package may be returned to us.

Additional shipping charges may apply for re-shipping returned orders.

Incorrect Shipping Information

Please ensure your shipping address, mobile number, and email address are accurate before placing your order.

ELANE is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we work with trusted courier partners to ensure timely delivery, delays may occasionally occur due to:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Operational issues with courier partners
  • High shipping volumes during festive seasons

We appreciate your patience in such situations.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our customer support within 48 hours of delivery (or expected delivery date).

Kindly include:

  • Your Order Number
  • Photographs of the package (if damaged)
  • A brief description of the issue

Our team will investigate the matter and assist you with an appropriate resolution.

International Shipping

Currently, ELANE ships within India only.

We look forward to expanding our shipping destinations in the future.

Order Changes & Cancellation

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Need Assistance?

If you have any questions regarding shipping or your order, we're here to help.

Email: support@elane.in (replace with your support email)
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Thank You

Thank you for choosing ELANE.

Every order marks the beginning of a more thoughtful body care ritual, and we're honored to be part of that journey.

ELANE
RADIANCE, REFINED.